Customer Service

Over the years Maka has earned a reputation for unrivalled standards of customer service. Our determination to deliver nothing less than 100% satisfaction has won us high profile clients in nearly every sector and exceptional customer retention.

Total support

We offer an incredible level of support before, during and after every service we provide. Our friendly, personal approach means there is always someone available to answer your questions in person and respond directly to your needs.

Before you engage us we make sure that we understand your requirements precisely. We’ll lead you through a range of options and tailor our service specifically for you, so you get the most appropriate and cost effective solution. From the outset, every interaction we have with you is covered by stringent standards of confidentiality.

Read about our Confidentiality Promise

Dedicated team

Whether you’re using one of our translation, training, interpreting or consultancy services, our attentive project managers and customer service team will keep you informed of progress throughout and deal with any changes or amendments quickly and thoroughly. Along with our dedicated language specialists, employed to monitor and audit all our work, they play a key role in enforcing our rigorous standards of quality control.

Read about our Quality Assurance

A long-term partner

Our belief in excellent aftercare sets us apart from the competition and our work continues far beyond the completion of a project or the end of a course. We believe in creating productive, long-lasting relationships where we continually find new ways to help you achieve your goals.

Accredited to ISO9001: 2008 standards

While our internal quality control processes are extremely rigorous we are also ISO9001: 2008 Certified as a further commitment to delivering the best possible service. We are also members of both the American Translators Association and the Italian Federlingue.

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