Quality Assurance

Our dedication to quality is the foundation of our business. By continually investing in people, processes and technology we deliver nothing less than 100% satisfaction.

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Highly qualified, highly experienced language team

We recruit the best, most qualified language professionals with the specialist skills and sector expertise to meet the demands of global business at the highest levels. By matching their unique talents and experience with your specific needs, we ensure the best possible fit for your project parameters and business culture.

Dedicated course coordinators

Every course is managed from beginning to end by a dedicated course coordinator. They tailor every course to meet our clients’ goals precisely, choosing the best trainer and the most appropriate course content to meet their needs. They are available at any time to arrange course scheduling, respond to feedback and address any issues that arise immediately.

Dedicated project managers

Every translation and interpreting brief is assigned to a dedicated project manager, so that total accuracy and consistency is maintained throughout and communication is both prompt and transparent. They are supported by software systems that enable us to track the progress of your project and provide detailed reporting.

Rigorous quality control processes

Dedicated language specialists monitor and audit all of our outgoing work, providing an extra failsafe to ensure the end result is absolutely consistent with your brief.

Accredited to ISO9001: 2008 standards

While our internal quality control processes are extremely rigorous we are also ISO9001: 2008 Certified as a further commitment to delivering the best possible service. We are also members of both the American Translators Association and the Italian Federlingue.

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