Lead Through the Unknown - Change Management Course » Maka
Multilingual Communications Training & Solutions for International Business Success

Course Details

What You'll Learn. Course Objectives:

This change management course helps leaders and professionals navigate transitions with clarity and confidence, whether you’re leading change or supporting people and teams through change.

Participants will:

  • Understand why people often resist change and what’s really going on beneath the surface

  • Learn practical ways to handle change personally and help others through transitions

  • Build confidence and flexibility during uncertain times

  • Apply simple, proven models to plan and guide change in real workplace situations

  • Communicate change clearly, with empathy and confidence

  • Support a team culture that’s more flexible, adaptable, and open to improvement

Course Duration

Half-Day Workshop (4 hours) or Full-Day Training (6-8 hours) depending on depth required

Ideal for Team Building & Peer-to-Peer Learning

Who is this Course Designed for?

The Change Management workshop is ideal for managers, team leads, HR professionals, and anyone going through change at work, especially if you’re guiding others through it or experiencing it yourself.

Course Location

Training is available online, on Client premises, or as a hybrid solution

Prerequisite

This business course is available in English and Italian. No prior experience required

What does the Course Include?

  • The course materials include interactive case studies and real-world role plays, downloadable conflict resolution templates and a post-course reflection workbook

Sample Course Topics

The Psychology of Change

  • Understand the emotional journey individuals go through during change. Learn the stages of transition (denial, resistance, exploration, commitment) and how psychological safety influences adaptability

Understanding Resistance

  • Identify the root causes of resistance—fear of the unknown, perceived loss, or past experiences—and learn how to address each one constructively using empathy, active listening, and inclusive planning

Building Resilience and a Growth Mindset

  • Explore how to strengthen individual and team resilience using mindset training. Learn how to shift from a fixed to a growth mindset to remain adaptable, curious, and energized during transitions

Communicating Change Effectively

  • Master the art of clear, transparent, and consistent communication during times of change. Learn techniques for storytelling, emotional intelligence, and feedback loops that keep teams informed and engaged

Cultural and Generational Dynamics in Change

  • Explore how culture and generational attitudes affect change receptiveness and how to adapt approaches for diverse team

Change Management Frameworks in Practice

  • Apply industry-recognized models such as Kotter’s 8-Step Process, the ADKAR Model, and Bridges’ Transition Model. Practice scenario-based applications to reinforce practical understanding

Navigating Uncertainty with Confidence

  • Develop decision-making strategies in uncertain environments. Learn how to prioritize clarity over certainty and support teams with stability and confidence even when full answers aren’t available.

Leading Through Change

  • Discover what effective change leadership looks like. Explore tools for leading by example, empowering others, and building buy-in through trust, consistency, and shared purpose

Emotional Intelligence in Change

  • Learn how self-awareness, empathy, and emotional regulation enhance your ability to lead and respond effectively during times of uncertainty and stress

Behavioral Triggers and Habit Change

  • Understand how behavior change science applies to organizational transitions. Learn how to reshape habits and routines that support new ways of working
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