Course Details
What You'll Learn. Course Objectives:
Learn how to manage, resolve, and even embrace conflict as a strategic advantage. In this course you will learn how to:
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Identify the root causes and types of workplace conflict
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Recognize emotional triggers and manage reactions with emotional intelligence
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Apply effective conflict resolution frameworks in real situations
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Transform difficult conversations into productive dialogue
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Build trust and transparency across diverse teams
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Enhance team cohesion by creating psychologically safe spaces
Course Duration
Half-Day Workshop (3-4 hours) or Full-Day Training (6-8 hours) depending on depth required
Ideal for Team Building & Peer-to-Peer Learning
Who is this Course Designed for?
The conflict management training is for everyone within an organization. It can be personalized for managers, team leaders, HR professionals and teams. It is ideal training for companies that want to create a resilient workplace culture.
Whether you’re dealing with personality clashes, team disagreements, or miscommunication, this course teaches you how to move from confrontation to collaboration with success.
Course Location
Conflict Resolution Training is available online, on Client premises, and as a hybrid course solution
English Level | Prerequisite
No prior training experience required
What does the Course Include?
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Our Interactive workshop materials include conflict resolution templates and a post-course reflection workbook. Lessons are based on real-world learning, case studies, and role plays.
What Skills Will you Learn in Our Conflict Resolution Training Course?
How to Recognize Conflict Triggers
- Discover the psychological and situational roots of conflict and how to identify them early
The Role of Emotional Intelligence in Conflict
- Learn how self-awareness and emotional regulation are key to navigating tension productively
Different Communication Styles and Misunderstandings
- Recognize how different communication styles and preferences can escalate or defuse conflict
How to Manage Difficult Conversations with Confidence
- Develop scripts, strategies, and tone-setting tools for high-stakes discussion
Going from Conflict to Collaboration
- Techniques for shifting the narrative from opposition to collaboration and shared outcomes
Power Dynamics and Conflict
- Explore how hierarchy, authority, and influence can shape conflict and how to manage it without escalating tension or suppressing anyone’s voice
The Roles of Bias and Assumptions in Conflict
- Discover how unconscious bias and assumptions fuel misunderstandings, and how to navigate these with more awareness and empathy
Cultural Intelligence in Conflict Situations
- Learn how cultural backgrounds influence conflict styles and how to adapt your communication for inclusivity and cross-cultural respect
The Neuroscience of Conflict
- Understand what happens in the brain during conflict, why we freeze, fight, or flee,and how to train your brain for calmer responses
Hands-On Conflict Role Plays
- Participate in guided, real-life conflict scenarios to practice resolution techniques in a safe, supportive environment. This simulates workplace dynamics and strengthens collaborative problem-solving, and receive instant coaching and peer feedback to refine your approach.
Microlearning
Target specific skills in microlearning modules to keep interest high and learning relevant.
Increase learning retention working on real-life Business tasks.
Active Engagement
Boost English learning for on the job success with the ACT method.
Active Communicative Training is the proven interactive method of learning by doing that increases learner engagement and skill transfer.
ISO Certified Training
Get proven tangible results with
training certified
UNI EN ISO 9001:2015
(design and provision of multilingual courses)
Experience Performance-Based Interactive Training
Full Service Training Support
Training Consultant
Get the guidance you need to choose the right training formula for your employee training programs.
Training Coordinator
Work with our course coordinator for activation and scheduling.
Didactic Coordinator
Get support from our didactic team to customize training course contents to fit your company requirements.
Technical support
Access help from our technical team to resolve any issues quickly and easily before and during your course.
