Course Details
What You'll Learn. Course Objectives:
Develop essential skills to confidently approach problems and collaborate with clarity and purpose. Participants will:
- Identify and define problems using structured techniques.
- Analyze root causes using tools like the 5 Whys and Fishbone diagrams.
- Apply creative and analytical thinking to generate effective solutions.
- Enhance collaboration by improving trust, communication, and alignment.
- Use proven frameworks like the IDEAL model or PDCA cycle for problem solving.
- Learn how to manage conflict constructively in collaborative settings
Course Duration
Half-Day Workshop (3-4 hours) or Full-Day Training (6-8 hours) depending on depth required
Ideal for Team Building & Peer-to-Peer Learning
Who is this Problem Sovling course designed for?
This course is ideal for cross-functional teams, project managers, department leads, and professionals who need to collaborate and solve problems effectively in high-stakes or fast-moving environments
Course Location
Training is available online, on Client premises, or as a hybrid solution
English Level | Prerequisite
This course is available in Italian and English at a minimum recommended B1+ English or Italian level
What does the Course Include?
Interactive group exercises and simulations
Practical problem-solving tools and templates
Collaboration playbook and communication strategy guides
Sample Course Topics
Understanding the Nature of Problems
- Learn how to differentiate between symptoms and root causes, and why teams often solve the wrong problem
Structured Problem Solving Techniques
- Apply tools such as the 5 Whys, Fishbone Diagram, and the IDEAL problem-solving model to break down complex issues
Creative vs. Analytical Thinking
- Learn when to use divergent thinking (brainstorming) vs. convergent thinking (narrowing down solutions) for well-rounded decisions.
Collaborative Decision Making
- Explore consensus-building techniques and inclusive decision-making frameworks that leverage diverse perspective
Conflict as a Catalyst
- Understand how to embrace conflict productively within teams to spark better solutions and drive engagemen
Building Trust in Collaborative Teams
- Discover what trust looks like in action, and how psychological safety influences problem-solving effectiveness
Communication for Collaboration
- Master clear, assertive, and empathetic communication techniques that keep problem-solving efforts focused and inclusive.
Cultural Intelligence in Conflict Situations
- Learn how cultural backgrounds influence conflict styles and how to adapt communication for inclusivity and cross-cultural respect
Working Across Silos
- Learn how to collaborate across departments or locations to solve shared problems without turf wars or confusio
Bias and Decision-Making Traps
- Identify common cognitive biases like confirmation bias, groupthink, or anchoring that affect team problem solving. Gain techniques to avoid decision-making pitfalls and stay objective
Microlearning
Target specific skills in microlearning modules to keep interest high and learning relevant.
Increase learning retention working on task-based real-life English.
Active Engagement
Boost English learning for on the job success with the ACT method.
Active Communicative Training is the proven interactive method of learning by doing that increases learner engagement and skill transfer.
ISO Certified Training
Get proven tangible results with
training certified
UNI EN ISO 9001:2015
(design and provision of language courses)
Turn learning into an experience with hands-on engaging performance-based training
Full Service Training Support
Training Consultant
Get the guidance you need to choose the right training formula for your employee training programs.
Training Coordinator
Work with our course coordinator for activation and scheduling.
Didactic Coordinator
Get support from our didactic team to customize training course contents to fit your company requirements.
Technical support
Access help from our technical team to resolve any issues quickly and easily before and during your course.
